[EN] FAQ e-bikes Pinion E-Drive System

Unlike conventional e-bike motors, the gear shifting is already integrated in the Pinion MGU technology. It is proven and permanently reliable Pinion gearbox technology that is electrically controlled with Smart.Shift. Motor.Gearbox.Units are the drive for next-generation e-bikes: fully integrated, clean and virtually wear-free. The motor forces do not have an additional effect on separate gears, which would suffer as a result. In addition, the gears and motor support are perfectly matched and made for each other. With a Pinion MGU, you can ride carefree with minimal maintenance requirements every 10,000 km.

There are a total of 4 support levels: FLY, FLEX, FLOW and ECO. "ECO" is designed for maximum range, while "FLY" fully utilizes the enormous power of the system at all times. The "FLOW" and "FLEX" levels, on the other hand, are adaptive riding modes that are designed to be progressive and adapt the level of assistance perfectly to every riding situation and the respective terrain. A sensitive start-up aid and an extra boost at the touch of a button complete the package. All modes can be individually adjusted to your preferences in the FIT EBike Control app. You can find more information at pinion.eu/e-drive

If possible, the battery should be charged to at least 90% after every ride. The charging time depends on how much charging is required. As a rule, a full charge should not take longer than a maximum of 3 hours. Make sure that you only use the charger supplied by the manufacturer and do not discharge the battery completely. Ideally, it should always have a residual charge of 10%. 

If the e-bike is not used for a longer period of time, the battery should be removed and stored in a dry place. The ideal storage temperature is around 20 °C. Ideally, the battery should be charged to between 30 % and 90 %. If this is not the case and the battery has less than 30 %, it should be charged before use.

Yes, but it is no longer possible to shift gears when the battery is completely empty. The system stops the motor assistance as soon as the battery charge level has reached 5%. This is then only available for the display, lighting and gear changes. In this case, the battery should be recharged as quickly as possible.

The Motor.Gearbox.Unit E1.12 provides 12 gears and is characterized by uniformly fine-tuned gear jumps and a whopping gear range of 600%. They are the flagship models of the Pinion E-Line and will always provide you with the perfect gear no matter if you’re on the road, in the backcountry or anywhere in between. Rider and E-System thus always work in the optimal speed and cadence range and always be in the sweet spot of efficiency and ergonomics. The 9-speed versions of the MGU provide an amazing entry into the world of Pinion MGU-Technology. The jumps between gears may larger but the gear range of over 560% blows common derailleur setups out of the water, nevertheless.

This depends on many factors and cannot be answered in general terms. The selected level of assistance, system weight, temperature and riding style all influence the range. The remaining range is shown on the display depending on the support mode.

Yes, a range extender set for your Appia or Pamir is available from your Tout Terrain e-bike dealer. This provides you with 535 Wh of additional battery capacity, which means that ranges of over 250 km can be achieved.

The assistance level is displayed at the bottom right. The levels are in descending order of efficiency FLY, FLEX, FLOW, ECO, OFF. You can find the right instructions for your display at fit-ebike.com. 

If this is the case, the Smart.Shift function "Start.Select" or "Pre.Select" is activated. Here you can specify which gear the system automatically shifts to when the bike comes to a standstill to ensure a smooth start. With "Start.Select", the desired starting gear can be specified in the settings; with "Pre.Select", this is determined via the specified cadence.

Pressing the boost button once activates the pushing aid. If the button is pressed continuously, the bike travels at around 3.5 km/h without having to pedal. The speed can be adjusted in 0.5 km/h increments up to a maximum speed of 6 km/h using the two shift buttons on the shift lever.

The system shifts at high cadences with the cranks in a vertical position. The faster the cranks circulate, the earlier the shifting process is completed. Shifting under load can be associated with a popping noise. This is nothing to worry about. The system is designed for shifting under full load and will not be damaged. In certain situations, a shifting process may be aborted due to excessive load (e.g. high pedal load when stationary) in order to protect the system from damage. An attempt is made to change gear for 2 seconds. During this time, you may hear noises from the shift motor. If the load is relieved sufficiently during this phase, the gear change will be successful.

Yes, plug-and-play allows you to connect the FIT displays to each other or use your smartphone as a display in combination with the FIT app. Further information on fit-ebike.com

The gearshift integrated in the Pinion MGU has the advantage that it is designed for the additional loads caused by the motor and is virtually wear-free. Regardless of external influences, the gearshift can neither become misaligned nor wear out significantly. Shifting is possible within fractions of a second. A motor-transmission unit always shifts gears - whether at a standstill or at full speed under high load. Ultimately, motor-gearbox units integrated centrally in e-bikes offer the advantage of balanced mass distribution in the bike and therefore deliver impressive riding characteristics.

No, otherwise the warranty will become void. Please contact your dealer who will carry out repairs and service for you.

Contact your specialist dealer. They will carry out a fault analysis and decide whether they can rectify the fault themselves or whether the gearbox needs to be sent to us. Your specialist dealer will also take care of the rest of the service process for you.

Pinion MGUs require just as little maintenance as classic Pinion transmissions - in fact, virtually none at all. Apart from an oil change every 10,000 km, nothing else is necessary. The gearshift is protected inside the motor-gearbox unit and does not need to be adjusted. In addition, there are no unnecessary and expensive spare parts costs.

Yes, depending on the temperature range, the gearbox "sweats" and a light film of oil can be seen around the gearbox cover.

Pinion MGUs require just as little maintenance as classic Pinion transmissions - in fact, virtually none at all. Apart from an oil change every 10,000 km, nothing else is necessary. The gearshift is protected inside the motor-gearbox unit and does not need to be adjusted. In addition, there are no unnecessary and expensive spare parts costs.