[EN] FAQ e-bikes Pinion E-Drive System

Frequently asked questions about our e-bike models Pamir and Appia.

Service, maintenance and care

Can I open my gearbox and carry out repairs myself?

No, otherwise the warranty will become void. Please contact your dealer who will carry out repairs and service for you.

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What should I do if my gearbox is faulty?

Contact your specialist dealer. They will carry out a fault analysis and decide whether they can rectify the fault themselves or whether the gearbox needs to be sent to us. Your specialist dealer will also take care of the rest of the service process for you.

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How often does the MGU need to be serviced?

Pinion MGUs require just as little maintenance as classic Pinion transmissions - in fact, virtually none at all. Apart from an oil change every 10,000 km, nothing else is necessary. The gearshift is protected inside the motor-gearbox unit and does not need to be adjusted. In addition, there are no unnecessary and expensive spare parts costs.

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There is a light film of oil on my gearbox, is that normal?

Yes, depending on the temperature range, the gearbox "sweats" and a light film of oil can be seen around the gearbox cover.

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How should the Pinion E-Drive system be maintained?

Pinion MGUs require just as little maintenance as classic Pinion transmissions - in fact, virtually none at all. Apart from an oil change every 10,000 km, nothing else is necessary. The gearshift is protected inside the motor-gearbox unit and does not need to be adjusted. In addition, there are no unnecessary and expensive spare parts costs.

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