OUR GUARANTEE. OUR COMMITMENT.
Product Registration
Tout Terrain provides a standard 3 year warranty for defects in materials or manufacturing on steel bicycle frames and forks. If you register your bike with us within 6 weeks of purchase, you will receive our extended 5 year warranty at no charge.
Support Processing
If you need support with one of our products, there are two options:
- You purchased your product from your dealer. They are your service partner for support processing. They will answer your questions. They will take care of your request.
- You purchased your product online from us or you are a dealer. Fill out our service request form and you will receive an answer and a service number from us within two working days. We will answer your questions. We will take care of your request.
Important for service requests from outside the EU: Please wait until we have contacted you and provided you with all the necessary information before returning the goods. Due to the variety of customs regulations, this helps us to minimize the processing time of your request.